AI Chatbots for Banks & Financial Services
Efficient, secure and always available – modern service for banks and financial service providers
100+ companies trust OMQ
Smarter customer service in the financial sector
In the financial sector, reliability and trust are crucial. Customers expect quick answers to sensitive topics like accounts, payments, or investments. With OMQ, standard inquiries are answered automatically, relieving the service team and sustainably improving service quality.
Why OMQ for the financial sector?
Your benefits at a glance
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🔒 Data protection &
ComplianceOur software is GDPR and AI Act compliant.
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⚡ Faster
processesStandard inquiries are automatically resolved, reducing waiting times.
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💡 Time for personal
assistanceThe team has more time for individual and complex requests.
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🌐 Service
across all channelsWhether website, chat or email – OMQ delivers consistent information everywhere.
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📊 More
transparencyInsights into customer inquiries help improve services in a targeted way.
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🚀 Ready to use
immediatelySimple integration without extensive training requirements.
Customer success with OMQ
Successful brands show how OMQ makes their service more efficient while improving the experience for customers.
„Through the integration of the chatbot, our customer service is enormously relieved and can focus on more in-depth inquiries beyond repetitive requests. The multilingual support also helps us excellently with worldwide inquiries.“
OMQ Chatbot - Always and everywhere accessible
Reduce your support efforts while improving customer satisfaction at the same time.
Quick answers at Sparda-Bank West with the OMQ Chatbot
Sparda-Bank West receives many daily inquiries about accounts, cards and payments. With the OMQ Chatbot, recurring questions are answered automatically – around the clock and always reliably.
OMQ Help - Helps your customers immediately
Your customers find answers to their questions independently and quickly.
Instant help on the help page at FNZ
FNZ offers digital solutions for the financial industry and receives numerous support inquiries. With OMQ Help, customers find immediately relevant answers in the FAQ, even before a request is submitted.
OMQ Contact - Get an answer directly
Customers receive answers immediately - without any waiting times!
Efficient inquiry processing at CapTrader in the contact form
At CapTrader, many daily inquiries arise about deposits and investments. With OMQ Contact, these are already answered in the contact form – this significantly reduces the number of incoming emails and reduces processing effort.
Typical service cases in the financial sector – automatically resolved with OMQ
Accounts &
Payment transactions
Customers want to know the status of their payments or accounts at any time. OMQ provides this information immediately.
Loans &
Financing
Questions about loans or terms are everyday occurrences. OMQ provides the necessary details directly.
Depot &
Investments
Uncertainties about deposits or investments occur frequently. OMQ answers questions reliably around the clock.
Deadlines &
Appointments
From debits to loan installments – deadlines cause uncertainty. OMQ shows the dates immediately.
Contract &
Document questions
Customers need support with documents. OMQ makes the right information immediately accessible.
Login &
Security
Login problems or security issues are very common. OMQ supports automatically and prevents frustration.
Discover other industries
Discover how OMQ automates and optimizes customer service in various industries.
Trust that counts – recognized by our customers
